What type of guarantee does FNB Toiz offer?
If you’re not 100% thrilled with any item, we’ll gladly provide a credit or refund for the full price of the product excluding return shipping when you return the item to us in its original unopened package within 14 days of purchase.
Is it safe to shop online with FNB Toiz?
At FNB Toiz, part of our job is to make sure your shopping experience is safe and secure. That means your credit card is safe, your personal information is safe, and your password is safe. We use the latest encryption technologies, rigorous password protections, and stringent limits on the number of people who have access to your information, all to guard against unauthorized access to the data.
Will I be charged sales tax?
We are required by law to charge sales tax in New York. If you reside outside of New York, you will not be charged sales tax for your order. All sales originate in Sullivan County, NY.
When can I expect my order? Can I ship my order via express delivery?
Standard Shipping—Our Standard Shipping method is UPS Ground. Your toys will arrive in 7-10 business days. Business days exclude Saturday, Sunday, and holidays. Continental U.S. orders require a physical street address (no P.O. Boxes). Orders shipping to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, and U.S. territories will ship Parcel Post. Orders should arrive within 3-6 weeks.
Express Shipping—With UPS 2nd Day Air, your order will arrive within 2-3 business days. With UPS Next Day Air, your order will arrive within 1-2 business days. With Priority Mail, your order will arrive within 3-5 business days. Business days exclude Saturday, Sunday, and holidays. If an item can’t be sent by Express Shipping it will be noted in the product description.
Is there a way to ship the toys I order to more than one location?
Yes. If you’re ordering online, just place a separate order for each child’s address.
How do I reach Customer Service?
Drop Customer Service an e-mail, or if you’d prefer to speak with a Customer Service Representative directly, please call us at (845) 888-5118, during regular business hours, Eastern Time.
Can I change or cancel an order once it has been submitted?
Once you click, your order will stick! It will go directly into our fulfillment system so we can get your items to you as fast as possible. So, once your order is in the system, we can’t alter or cancel it. Don’t worry, though! We have the best return policy around: If you’re not 100% thrilled with any item, we’ll gladly provide a credit or refund for the full price of the product less the cost of return shipping when you return the item to us in its original unopened package within 14 days of purchase.
If I do need to return an item, how do I go about it?
To return an item for a full refund or an exchange, just complete the information on the back of the packing list and return it with the item. If you no longer have the packing list, just write your billing name and address on any piece of paper, along with your phone number or e-mail address…plus a brief note telling us whether you’d like a refund or an exchange for another product. Please send your package via UPS to:
FNB Toiz LLC
Returns Department
388 Upper Pine Kill Road
Westbrookville, NY 12785
If you need further assistance, click on info@fnbtoiz.com. In your e-mail message, please include your questions, your packing list number, and the billing name and zip code on the order.
How can I get more information about a particular toy?
If you need more information on any of our products, just send an e-mail with your questions to info@fnbtoiz.com we’ll get back to you as quickly as we can.
Privacy Policy
FNB Toiz respects your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers to any third parties. Any information you give us about yourself is held with the utmost care and security and will not be used in ways to which you have not consented. Information collected on our Web site is collected and used by FNB Toiz. FNB Toiz will not collect any personal information about adults except when specifically and knowingly provided by them.
If you wish to be removed from our e-mail list for any reason, you can send an e-mail to info@fnbtoiz.com. Just be sure to enter “remove” in the subject field of the e-mail.
